About Us

History of Palmer

Palmer Distribution Services, Inc. was started in the mid-1960s by Frank Rifeschlagger as a public warehouse and trucking company servicing the grocery and chemical industry in Houston, TX.  The name comes from a street where the first warehouses were located.  After the founder passed away, the trust enlisted Hermann Services, Inc., a New Jersey based warehouse and transportation provider since 1927, to provide contract management of the operation in 1982.  William Hermann, a third generation leader of Hermann Services, successfully revitalized Palmer’s operations through some challenging economic times during the 1980s.  In 1988, Hermann Services acquired Palmer as part of an effort to expand its operations regionally.  The Palmer name was retained for the next 9 years until 1997, when the division was renamed Hermann Warehouse Southwest.  This name was short-lived as our CEO, William Hermann, made the decision to divest the division from Hermann Services in 2000.  The Palmer name was restored at this time with a slight change to our current trade name of Palmer Logistics.

Today, Palmer Logistics is a successful regional provider based on the fundamental philosophies that have enabled the Hermann family’s success for four generations: reliability,customer service and uncompromising integrity.  William Hermann remains our CEO and his son Brett Mears, is running the daily operations as our President.

Certifications

We meet the requirements of our customers through an ISO certified quality management system.  This system ensures total customer satisfaction through a process of improvement.  Analysis of our annual Quality Assurance Report documents our proficiency in meeting our customers’ needs.  We improve upon the process continually.

Certifications: ISO 9001:2008, AIB, NACD

International Standards Organization (ISO) ensures that products are safe, reliable and of good quality.  Palmer has been ISO certified since 1994.  ISO 9001 is a benchmark that assures Palmer has an approved Quality Management System committed to constant review and improvement. Our customers benefit from:

  • Lower costs through greater efficiency
  • More control of your product
  • Fewer initial and repeated errors through a program of Preventative and Corrective Actions
  • Greater levels of customer satisfaction – “Guaranteed” Service

AIB – American Institute of Baking – Regulates Food Storage

  • Certified since 2001
  • Scores out of a possible 1,000 – Aleen 990, Lockwood 985
  • Pest control and maintenance programs also AIB approved

NACD – National Association of Chemical Distributors – Regulates Chemical Storage

  • Certified since 2012
  • Ensures proper and responsible chemical storage
  • Verifies Safety and Security measures used in storing chemicals

Mission statement

Provide the ideal level of value to each of our clients in order to be the premier third party warehouse in each region of operation.

Quality Policy

To provide exceptional service through responsible Associates – A reputation above reproach

Health and Safety Policy

To provide an injury free workplace through responsible associates promoting a safe and healthy lifestyle

Environmental Policy

To make sound business decisions that promote a sustainable environment with minimal impact on the surrounding community

Security Policy

To provide a secure workplace, which minimizes potential threats and ensures the safety of our employees, the integrity of our customer’s product, and preserves company property

Good Manufacturing Practices Policy

Palmer shall adhere to Good Manufacturing Practices through pest and quality controls, documentation, and risk assessment in order to protect the integrity of customer product, reduce errors and damage; ultimately ensuring the safety of the general public

Palmers Core Values

Service – the action of helping or doing work for someone.

  • We have a job because our customers have asked us to assist them with their distribution needs
  • Always be helpful to others (customers, co-workers, suppliers, carriers)
  • Demonstrate a service mentality by actions, not words
  • Return communications in a timely manner

Trust – firm belief in the reliability, truth, ability, or strength of someone or something.

  • Our customers choose us, and remain with us, over our competition because they trust us. We must honor this trust and perform at a level that constantly reinforces this trust
  • Our employees are dedicated, committed, and productive because they trust leadership will recognize and reward their efforts
  • With trust comes a responsibility to perform reliably and with integrity, at all times

Integrity – the quality of being honest and having strong moral principles; moral uprightness.

  • Do the right thing always, even when others are not observing
  • Always be professional and be accountable for our actions, communications (oral & written), and attitude
  • Demonstrate great character, personally and professionally

Respect – a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.

  • Treat others (customers, co-workers, suppliers, carriers) as we would like to be treated
  • Establish a reputation for excellence, both individually and collectively
  • Treat company resources as if they were your own

Philosophy

Our internal processes and employees are the backbones to our exceptional service.

Affiliations: